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One-Stop Resource for Bike Tours in Europe - and Now Beyond!
Representing Overseas Bike Tour Companies
More Than 200 Tours in 40 Countries
Get our newsletter | Contact Us
Call (877) 462-2423 or (423) 756-8907
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| Type of tour: | Guided |
| Level: | Leisurely |
| Duration: | 7 Nights |
| Distance: | 31 Miles/day average |
| Dates: | Saturdays: Apr 4 to 28; May 12 to Oct 6, 2012 Sundays: April 22-May 20, 2012 |
| Tour price: | €835 |
| Start city: | Aigues Mortes / Villeneuve-les-Avignon |
| End city: | Villeneuve-les-Avignon / Aigues Mortes |
Among the wilderness of Camargue and the landscapes that were so dear to Van Gogh you will cycle through delightful Provençal villages, vineyards and lavender.
It is envisaged that the boat will sail some of the way during breakfast or the evening meal to make getting out of the towns easier or to shorten the stages.
Among the wilderness of Camargue and the landscapes that were so dear to Van Gogh you will cycle through delightful Provençal villages, vineyards and lavender.
It is envisaged that the boat will sail some of the way during breakfast or the evening meal to make getting out of the towns easier or to shorten the stages.
Departures alternate between Aigues Mortes and Villeneuve-lès-Avignon, please see specific dates and route direction in the dates section.
Aigues Mortes to Avignon
Day 1: Aigues Mortes
Individual arrival and boarding during the afternoon in Aigues Mortes.
Day 2: Aigues Mortes loop tour (28 miles/45km)
First ring stage to discover the Camargue, where nature still prevails over civilization.
Overnight in Aigues Mortes.
Day 3: Aigues Mortes–Gallician (38 miles/60km)
You will cycle among cane and rice fields and salt lakes, along with horses, flamingos and bulls, and you will arrive at Saintes Maries de la Mer. You will spend the night docked in the village of Gallician.
Overnight in Gallician.
Day 4: Gallician–Arles (9 miles/15km)
Today you will sail to Arles, the ancient capital of Gaul with beautiful Roman ruins. You will arrive by bike to the wooden bridge, which was masterfully portrayed by the great painter Van Gogh.
Ivernight in Arles.
Day 5: Arles–Vallabreguès, (31 miles/50km)
This stage will brings you to the Alpilles, with the village of Le Baux de Provence, lodged in the rock itself, then to Saint Remy de Provence, birthplace of Nostradamus. This village is also famous for having hosted Van Gogh in the days of his mental illness. A landscape of limestone cliffs, lavender and olive trees will accompany the trip. In the evening you will moor in Vallabrègues, pretty village on the banks of the Rhone.
Overnight in Vallabregues.
Day 6: Vallabrègues–Villeneuve- lès-Avignon (33 miles/53km)
The stage today will bring you to the best preserved Roman aqueduct in Europe: Pont du Gard, a spectacular work. In the afternoon you will arrive in Avignon, the city of the Popes. You will be moored in Villeneuve lés Avignons on the opposite bank of the Rhone.
Overnight in Villeneuve-les-Avignon.
Day 7: Villeneuve-lès-Avignon (26 miles/42km)
Navigation up to Avignon, and then cycle in the direction of Châteauneuf-du-Pape, following low-traffic roads surrounded by vineyards. You will cross the Rhone at the height of Roquemaure and you will return to Villeneuve following the course of the river.Overnight in Villeneuve-les-Avignon.
Day 8: Villeneuve-lès-Avignon
Depart after breakfast, end of services.
Avignon to Aigues Mortes
Day 1: Villeneuve-lès-Avignon
Individual arrival and boarding in Villeneuve Les Avignon. after 6 PM.
Day 2: Villeneuve-lès-Avignon,(26 miles/42km)
Navigate up to Avignon, the city of popes, and then cycle in the direction of Châteauneuf-du- Pape, following roads with low levels of traffic surrounded by vineyards. You will cross the Rhone through Roquemaure and return to Villeneuve by following the course of the river.
Overnight in Villeneuve-les-Avignon.
Day 3: Villeneuve-lès-Avignon– Vallabreguès, (33 miles/53km)
Today’s stage brings you to the best preserved Roman aqueduct in Europe: Pont du Gard, a truly spectacular work of architecture. In the evening you will moor in Vallabrègues, a pretty Provençal village on the banks of the Rhone. Day 4: Vallabreguès–Arles (31 miles/50km) Day 5: Arles–Gallician (9 miles/15km) Day 6: Galician–Aigues Mortes (38 miles/60km) Day 7: Aigues Mortes loop tour(28 miles/45km) Following the daily route, you will discover Camargue, where nature still prevails with defiance over the invasion of civilization. Overnight in Aigues Mortes. Day 8: Aigues Mortes Depart after breakfast, end of services.
Please note: High and low water issues, as well as logistic obstacles can modify some of the daily stretches or embarkation points. These decisions are taken by the boat captain.
Overnight in Vallabregues.
This stage brings you to Saint Remy de Provence, birthplace of Nostradamus. This village is also famous for having hosted Van Gogh in the days of his mental illness. Then, you move onto the Alpilles, with Les Baux de Provence, a village lodged in the rock itself. A landscape of limestone cliffs, lavender and olive trees accompanies your journey.
Overnight in Arles.
Today, the whole morning is dedicated to visiting Arles, the ancient capital of Gaul with beautiful Roman ruins. You will arrive by bike at the wooden bridge, which was masterfully portrayed by the great painter Van Gogh. In the afternoon, you will sail to Galician where you will spend the night.
Overnight in Galician.
You will cycle among cane fields, rice fields and salt lakes, along with horses, flamingos and bulls, and arrive at Saintes Maries de la Mer and then Aigues Mortes.
Overnight in Aigues Mortes
Saturdays: Apr 7 to 28; May 12 to Oct 6, 2012
Sundays: April 22-May 20, 2012
Starting in Villeneuve-lès-Avignon
Boat: L'Estello
April: 7 and 21
May: 19
June: 2, 16, and 30
July: 14 and 28
August: 11 and 25
September: 8 and 22
October: 6, 2012
Boat: Soleo
April: 22
May: 6 and 20
June: 2, 16, 30
July: 14 and 28
August: 11 and 25
September: 8 and 22
October: 6, 2012
Starting in Aigues Mortes
Boat: L'estello
April: 14 and 28
May: 12 and 26
June: 9 and 23
July: 7 and 21
August: 4 and 18
September: 1, 15, and 29, 2012
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Saturday departures
Sunday departures April-May
L'Estello
Dimensions
Length: 39m (128 feet)
Width: 5.2m (17 feet)
Draught
Water Rod 1.60m (5ft 3in)
Air Rod: 3.90m (12ft 10in)
Cabins
10 double cabins (one with a double bed and nine with twin beds)
20 guests max capacity
Each cabin is air conditioned and has en-suite facilities.
Common area
The barge has a very spacious air conditioned living room and bar area with comfortable sofas and arm chairs and a separate dining room, all with large picture windows. This room opens onto the sun deck at the bow with a fixed awning and tables and chairs.
History
L'Estello was built in 1937. This classic Dutch passenger barge has been converted to today's standards of comfort. Her inviting atmosphere will make you feel immediately comfortable. The large lounge area has large picture windows, plenty of natural light and is decorated in a 'nautical' style. French doors give access (no steps) to the inviting sun deck. The dining area, also with large picture windows, has comfortable seating.
Soleo
Dimensions
Length: 38.5m (128 feet)
Width: 5.1m (16 ft 8in)
Draught
Water Rod: 1.60m (5 ft 3in)
Air Rod: 3.90m (12 ft 10in)
Cabins
12 cabins (4 double beds, 6 twin beds, and 2 single beds)
22 guests max capacity
Each cabin has three portholes, is air conditioned, and has en-suite facilities.
Common area
The air-conditioned living room is very comfortable. It includes a dining area with seating capacity for 22 guests, and a salon area with an open bar. A total of 10 windows give plenty of natural light. Stereo system, i-pod docking station,books, CD's and internet access are also available.There is a sun deck with seating accommodation and fixed awning.
History
This boat, formerly Lafayette, was built in 1958 and converted into a passenger boat in 1988. The last refit, dated 2009, brought its level to the today’s comfort standards. Since 2011 it has been navigating under the name Soleo.
L'Estello
Dimensions
Length: 39m (128 feet)
Width: 5.2m (17 feet)
Draught
Water Rod 1.60m (5ft 3in)
Air Rod: 3.90m (12ft 10in)
Cabins
10 double cabins (one with a double bed and nine with twin beds)
20 guests max capacity
Each cabin is air conditioned and has en-suite facilities.
Common area
The barge has a very spacious air conditioned living room and bar area with comfortable sofas and arm chairs and a separate dining room, all with large picture windows. This room opens onto the sun deck at the bow with a fixed awning and tables and chairs.
History
L'Estello was built in 1937. This classic Dutch passenger barge has been converted to today's standards of comfort. Her inviting atmosphere will make you feel immediately comfortable. The large lounge area has large picture windows, plenty of natural light and is decorated in a 'nautical' style. French doors give access (no steps) to the inviting sun deck. The dining area, also with large picture windows, has comfortable seating.
Soleo
Dimensions
Length: 38.5m (128 feet)
Width: 5.1m (16 ft 8in)
Draught
Water Rod: 1.60m (5 ft 3in)
Air Rod: 3.90m (12 ft 10in)
Cabins
12 cabins (4 double beds, 6 twin beds, and 2 single beds)
22 guests max capacity
Each cabin has three portholes, is air conditioned, and has en-suite facilities.
Common area
The air-conditioned living room is very comfortable. It includes a dining area with seating capacity for 22 guests, and a salon area with an open bar. A total of 10 windows give plenty of natural light. Stereo system, i-pod docking station,books, CD's and internet access are also available.There is a sun deck with seating accommodation and fixed awning.
History
This boat, formerly Lafayette, was built in 1958 and converted into a passenger boat in 1988. The last refit, dated 2009, brought its level to the today’s comfort standards. Since 2011 it has been navigating under the name Soleo.
Different frame sizes of unisex bikes with 27-gears Shimano Deore will be available on board. They are fully equipped with 1 side-bag, 1 water bottle, 1 pad- lock per bike, 1 map holder/front bag (only for Self-Guided) and 1 repair kit per couple (only for Self-Guided).
Different frame sizes of unisex bikes with 27-gears Shimano Deore will be available on board. They are fully equipped with 1 side-bag, 1 water bottle, 1 pad- lock per bike, 1 map holder/front bag (only for Self-Guided) and 1 repair kit per couple (only for Self-Guided).
Route on bike paths and low traffic roads in rural and city areas. Routes average 45-55 km during the day. You are not obligated to ride with the guide, as route information will be provided.
Route on bike paths and low traffic roads in rural and city areas. Routes average 45-55 km during the day. You are not obligated to ride with the guide, as route information will be provided.
Tour start in Avignon
Nearest airports:
Nearest train station:
From airport: Marseille Provence (MRS)
From the station Vitrolle Aeroport Marseille (it is only 5 min far from the airport with the bus, departure 10 min before every train from Quai No. 2) there are direct trains to Avignon about every hour. It takes from 60 to 90 min; the tickets cost about € 16 and you can buy them directly in the airport at the SNCF. For private transfers ask directly to www.taxis-aeroport.com with the possibility to reserve the ticket in advance.
From airport: Montpellier Mediterranée (MPL)
The bus connects the centre of Montpellier with 10 daily rides from 8.30 am to 11.00 pm (Ligne 120) and it costs € 1.50 or you can take a taxi to the train station. It costs about € 25. From Montpellier there are direct train to Avignon (from 60 to 100 min, direct or with change in Nimes, price € 16).
Locating the boat
In Villeneuve-lés-Avignon l’Estello is docked at the pier by the Tower Philippe le Bel at the end of Rue di Vieux Mulin.
From the train station Avignon Centre:
Via Taxi:
the pier is 2,5 km far from the station Avignon Centre. A taxi costs about € 15-20. Avignon Taxi Service: Tel: +33(0)4.90.82.20.20)
Bus: in front of the station, just inside the walls, there is the bus terminal “Avignon Poste”. You have to take the bus No. 11 with stop in “Philippe le Bel”. Price € 1,20 and you can buy the ticket directly on board. Departures about every 20 min from 7.00 am to 8.00 pm and the journey takes about 10-15min.
Via train station Avignon TGV:
The TGV station is 5 km far from the station Avignon Centre.
Via Bus: from the TGV station leave buses every 15 min to the bus station Avignon Poste from 5.40 am to 11.20 am. It costs € 1,20. From here you take the bus No. 11 then take a taxi. Taxi: the pier is 6 km far from the station Avignon Centre. A taxi costs about € 25-30. Avignon Taxi Service: Tel: +33(0)4.90.82.20.20)
Tour start in Aigues Mortes
Nearest airports:
Nearest train station:
From airport: Marseille Provence (MRS)
From the station Vitrolles Aeroport Marseille the connections to Aigues Mortes are only two: at 6.44 am and at 8.22 am. It is better to go to the Central Station Marsiglia Saint Charles (bus every 20 min, journey about 25 min, € 8,50). From Marseille Saint Charles the connections to Aigues Mortes are at 9.10 am or at 2.06 pm (3h 30min, € 25). As alternative there are trains every hour and a half to Lunel (direct or with change in Nimes or Avignon). The journey varies depending on the changes from 90 min to 3h20min and the price is from € 23 to € 28. From Lunel you can taxi to Aigues Mortes.For private transfers ask directly www.taxis-aeroport.com with the posibility to reserve the ticket in advance.
From airport: Montpellier Mediterranée (MPL)
There are no connections with public transport from Montepellier to Aigues Mortes but you are quite close and it is better to take a taxi from the airport; it costs about € 45/50. For private transfer you can contact Eric +33 6 22 93 64 80.
Locating the boat
In Aigues Mortes l’Estello is docked by the Quai des Bateliers in Avenue du Pont de Provence.
From the train station of Aigues Mortes:
Go out from the station towards the centre and you will find the barge moored on your left before crossing the bridge.From the train station of Lunel (16 km from Aigues Mortes)From Lunel you can reach Aigues Mortes only with the taxi (16 km, about € 30). You won’t find taxis outside the station and so you have to reserve it by phone before your arrival. Here are the different taxi numbers of Lunel (+33 calling with a foreign phone):
Allo Taxi: 4.67.71.49.42 - 06.07.48.92.08
Ambrussum Taxi: 4.67.83.31.39
Euro Taxi Line: 4.67.83.10.20 - 6.07.48.92.08
Lunel Taxi: 4.67.71.18.96 - 6.71.93.58.29
Taxi Doublet: 6.07.89.43.48
Taxi Jérémy: 4.67.71.46.06 - 6.32.54.47.92
Taxi Sandrine: 4.67.71.56.63 - 6.83.83.89.23
Tour start in Avignon
Nearest airports:
Nearest train station:
From airport: Marseille Provence (MRS)
From the station Vitrolle Aeroport Marseille (it is only 5 min far from the airport with the bus, departure 10 min before every train from Quai No. 2) there are direct trains to Avignon about every hour. It takes from 60 to 90 min; the tickets cost about € 16 and you can buy them directly in the airport at the SNCF. For private transfers ask directly to www.taxis-aeroport.com with the possibility to reserve the ticket in advance.
From airport: Montpellier Mediterranée (MPL)
The bus connects the centre of Montpellier with 10 daily rides from 8.30 am to 11.00 pm (Ligne 120) and it costs € 1.50 or you can take a taxi to the train station. It costs about € 25. From Montpellier there are direct train to Avignon (from 60 to 100 min, direct or with change in Nimes, price € 16).
Locating the boat
In Villeneuve-lés-Avignon l’Estello is docked at the pier by the Tower Philippe le Bel at the end of Rue di Vieux Mulin.
From the train station Avignon Centre:
Via Taxi:
the pier is 2,5 km far from the station Avignon Centre. A taxi costs about € 15-20. Avignon Taxi Service: Tel: +33(0)4.90.82.20.20)
Bus: in front of the station, just inside the walls, there is the bus terminal “Avignon Poste”. You have to take the bus No. 11 with stop in “Philippe le Bel”. Price € 1,20 and you can buy the ticket directly on board. Departures about every 20 min from 7.00 am to 8.00 pm and the journey takes about 10-15min.
Via train station Avignon TGV:
The TGV station is 5 km far from the station Avignon Centre.
Via Bus: from the TGV station leave buses every 15 min to the bus station Avignon Poste from 5.40 am to 11.20 am. It costs € 1,20. From here you take the bus No. 11 then take a taxi. Taxi: the pier is 6 km far from the station Avignon Centre. A taxi costs about € 25-30. Avignon Taxi Service: Tel: +33(0)4.90.82.20.20)
Tour start in Aigues Mortes
Nearest airports:
Nearest train station:
From airport: Marseille Provence (MRS)
From the station Vitrolles Aeroport Marseille the connections to Aigues Mortes are only two: at 6.44 am and at 8.22 am. It is better to go to the Central Station Marsiglia Saint Charles (bus every 20 min, journey about 25 min, € 8,50). From Marseille Saint Charles the connections to Aigues Mortes are at 9.10 am or at 2.06 pm (3h 30min, € 25). As alternative there are trains every hour and a half to Lunel (direct or with change in Nimes or Avignon). The journey varies depending on the changes from 90 min to 3h20min and the price is from € 23 to € 28. From Lunel you can taxi to Aigues Mortes.For private transfers ask directly www.taxis-aeroport.com with the posibility to reserve the ticket in advance.
From airport: Montpellier Mediterranée (MPL)
There are no connections with public transport from Montepellier to Aigues Mortes but you are quite close and it is better to take a taxi from the airport; it costs about € 45/50. For private transfer you can contact Eric +33 6 22 93 64 80.
Locating the boat
In Aigues Mortes l’Estello is docked by the Quai des Bateliers in Avenue du Pont de Provence.
From the train station of Aigues Mortes:
Go out from the station towards the centre and you will find the barge moored on your left before crossing the bridge.From the train station of Lunel (16 km from Aigues Mortes)From Lunel you can reach Aigues Mortes only with the taxi (16 km, about € 30). You won’t find taxis outside the station and so you have to reserve it by phone before your arrival. Here are the different taxi numbers of Lunel (+33 calling with a foreign phone):
Allo Taxi: 4.67.71.49.42 - 06.07.48.92.08
Ambrussum Taxi: 4.67.83.31.39
Euro Taxi Line: 4.67.83.10.20 - 6.07.48.92.08
Lunel Taxi: 4.67.71.18.96 - 6.71.93.58.29
Taxi Doublet: 6.07.89.43.48
Taxi Jérémy: 4.67.71.46.06 - 6.32.54.47.92
Taxi Sandrine: 4.67.71.56.63 - 6.83.83.89.23
With more than 40,000 monuments and 6,000 museums, France's history and tradition continue to thrive in Western Europe's largest country. Along with its history, France is at the forefront of modern development, a leader among European nations. A country of contrasts, France provides opportunities for all interests. Fashion, art and elegance prosper in the dynamic cities of Paris, Lyon, and Nice. Outside the cities, a variety of landscapes stretch over the remaining 80% of the country.
France's hexagonal shape is defined by the English Channel and Atlantic on the western coast with the Pyrenees and Alps sitting on the southwest and southeast borders. The Mediterranean Sea runs along the southern coast with the Rhine River flowing beside the German border. Visitors exploring the cities or countryside can bask in France’s pleasant climate, enjoying the stylish life, local wine and cuisine.
With more than 40,000 monuments and 6,000 museums, France's history and tradition continue to thrive in Western Europe's largest country. Along with its history, France is at the forefront of modern development, a leader among European nations. A country of contrasts, France provides opportunities for all interests. Fashion, art and elegance prosper in the dynamic cities of Paris, Lyon, and Nice. Outside the cities, a variety of landscapes stretch over the remaining 80% of the country.
France's hexagonal shape is defined by the English Channel and Atlantic on the western coast with the Pyrenees and Alps sitting on the southwest and southeast borders. The Mediterranean Sea runs along the southern coast with the Rhine River flowing beside the German border. Visitors exploring the cities or countryside can bask in France’s pleasant climate, enjoying the stylish life, local wine and cuisine.
We are an Italian tour operator specialized in cycling tours and active journeys. Our headquarters are in Vicenza, a small and fascinating city between Venice and Verona. There are about 25 of us and 3 mechanics working together to make the best bike holiday possible for you.
Our fleet consists of 10 vehicles and 10 trailers which can carry from 30 to 50 bikes each. We have a fleet of about 900 bicycles.
Besides Vicenza our bases in Italy are in South Tyrol, Tuscany, Piedmont, Umbria, Apulia and Sicily. We own the two boats Vita Pugna and Ave Maria which sail between Venice and Mantua.
After many years’ experience in France we have developed a base in Orléans where our bikes and our staff are present. We manage all our tours in the Loire Valley from Orléans. Our second base in France is Provence where we offer the only bike & boat tour in the area.
We are an Italian tour operator specialized in cycling tours and active journeys. Our headquarters are in Vicenza, a small and fascinating city between Venice and Verona. There are about 25 of us and 3 mechanics working together to make the best bike holiday possible for you.
Our fleet consists of 10 vehicles and 10 trailers which can carry from 30 to 50 bikes each. We have a fleet of about 900 bicycles.
Besides Vicenza our bases in Italy are in South Tyrol, Tuscany, Piedmont, Umbria, Apulia and Sicily. We own the two boats Vita Pugna and Ave Maria which sail between Venice and Mantua.
After many years’ experience in France we have developed a base in Orléans where our bikes and our staff are present. We manage all our tours in the Loire Valley from Orléans. Our second base in France is Provence where we offer the only bike & boat tour in the area.
Cancellation Fees
If the customer withdraws from the contract he is anyway obliged to pay the registration fee which is € 30 per person in 2010.
A declaration of withdrawal must be made in writing within the deadline of one working day prior to the booked departure date:
For the Bike & boat tours the following cancellation fees apply:
The same amounts apply to the customer, even if the missed departure is due to the lack or imprecision of the necessary personal documents. No refund is due to whom does not show up at the place of accommodation or in the case of cancellation during the the program stay.
ALTERATION OF THE BOOKING
In case in which the customer asks for any kind of alteration of the already booked tourist package, he is obliged to pay the registration fee which is € 30 per person. A reduction in participants will be considered a cancellation and therefore subject to the cancellation fees as mentioned above. The operator is not obliged to fulfill any customer's alteration request of an already booked tourist package if he is not able to meet the customer's requirements.
ALTERATIONS AFTER DEPARTURE
After departure, should the operator find himself in a position of not being able to offer, for whatever reason, except for a personal reason of the consumer, an essential part of the services included in the contract, he must offer alternative solutions, without additional cost to the price paid by the consumer and in the case that the services offered are of a lower value than those foreseen, must be reimbursed exactly for the difference. In the case that no alternative solution is possible, or rather the solution of the operator is refused by the consumer for justifiable serious reasons, the operator will at no extra cost, provide the consumer with equivalent transport back to the place of departure or to another pre-agreed place. Depending on availability of the means and places available and will compensate the consumer for the difference between the services to be supplied under the contract and those supplied to the moment of the early return.
The consumer who withdraws may transfer his booking to another person upon condition that: a) the operator has been informed in writing at least 4 working days before the established departure date and also at the same time receives communication regarding all the details of the transferee; b) the transferee satisfies all the conditions to benefit from the service (ex. Article 89 Consumer’s Code) and in particular with requisites regarding passports, visas and medical certificates; c) the transferee must reimburse the operator any extra costs that he may incur in order to proceed with the transferral. The amount will be quantified prior to the transferral. The transferor and the transferee shall be jointly and severally liable for the payment of the price of the package and also to the amounts in point c) of the present article
ALTERATIONS OR CANCELLATION OF A TOURIST PACKAGE BEFORE DEPARTURE
Before the departure the operator or vendor who is forced to make significant alterations to one or more elements of the contract must give immediate notification in writing to the consumer indicating the type of alteration and the consequent variation in price. If the alteration proposal is not accepted under comma 1, the consumer can reserve the right to reclaim the amount already paid or receive an alternative tourist package in accordance with commas 2 and 3 of article 8. The consumer maintains the above rights also when cancellation is due to insufficient number of participants required as stated in the Catalogue or in the separate program, or due to force major and accidental cause, regarding the tourist package purchased. For cancellations which are not caused by force major or accidental cause or by insufficient number of participants, or reasons which are different from those of the non acceptance by the consumer of the alternative tourist package offered, the operator who cancels (art. 33 letter e Consumer’s Code) will reimburse the consumer double what was paid to and received by the operator, via the travel agent. The amount to be reimbursed can never be more than double the amount of which the consumer at that same date owes according to art. 8, comma 4 in the case it is he who cancels.
INTRODUCTION. NOTION OF TOURIST PACKAGE____
Considering that:
a) the operator and vendor of tourist packages, to whom the consumer makes a request, must be in possession of the administrative authorization in order to carry out their activity.
b) the consumer has the right to receive a copy of the sales of tourist package contract (under article 85 of the Consumer’s Code) an indispensable document to receive National Guarantee Fund.
The definition of tourist package (article 84 Consumer’s Code) is as follows: tourist packages mean travel, holidays and “all inclusive” with the pre-arranged combination of at least two of the following components when sold or offered for sale at an inclusive price and when the service covers a period of more than twenty-four hours or includes at least one overnight accommodation:
(a) transport;
(b) accommodation;
(c) other tourist services not ancillary to transport or accommodation (omissions) ... and accounting for a significant proportion of the “tourist package”.
LEGISLATIVE SOURCES
The purchase of a tourist package, either with services offered on national territory or abroad will be governed by the Italian Law 27/12/1977 n°1084 in ratification and implementation of the International Convention on Travel Contracts (CCV) regarding travel contracts signed in Brussels on 23.04.1970 and also by Consumer’s Code.
OBLIGATORY INFORMATION – TECHNICAL BRIEF
The operator is obliged to provide either within the catalogue or separately to it a technical brief. The details that must be included in the technical brief within the catalogue or separately to it are: - details regarding the operator’s administrative authorization; - details regarding the operator’s civil responsibility insurance policy; - period of validity of the catalogue or programs separate to the catalogue or made to measure travel; - methods and conditions for transferral (Art.89 of Consumer’s Code); - exchange rate used in the case of currency adjustments, days or value.
BOOKINGS
Reservation requests must be made on the appropriate contractual form, if electronic, filled in entirely and signed by the client, who will receive a copy. Acceptance for the booking will be complete, with subsequent conclusion of the contract, only once the operator has sent confirmation, even by telematic means, to the client via the travel agency. Indications regarding the package that are not contained in the contractual documents, brochures or in other written means, will be provided in good time before the start of the journey by the operator in accordance with his obligations under art, 87 comma 2 of the Consumer’s Code.
PAYMENT
A deposit of 25% of the price of the tourist package is to be paid at the moment of booking. The deposit must be done no less than 30 days preceding the intended departure date. In case of reservation after the above mentioned date the payment will be in its total in the act of reserving the package. Failure to pay the sums indicated above by the established date constitutes an express termination clause such as to determine rightful termination by the intermediary agency and/or the operator.
PRICE
The price of the tourist package is determined in the contract, and refers to the price indicated in the catalogue or in the separate programs which have been added subsequently. The contract provides that price revisions can be made up to 20 days before the established departure date and solely to allow for variations in: - transportation costs, including the cost of fuel; - dues, taxes or fees chargeable for certain tourist services such as landing taxes or embarkation or disembarkation fees at ports and airports; - the exchange rates applied to the package in question. For these variations reference will be made to the exchange rate and costs mentioned above in effect on the date of publication of the program as printed in the technical brief of the catalogue or on the date mentioned in the above mentioned adjustments.
OBLIGATIONS FOR THE PARTICIPANTS
The participants must be in possession of a personal passport or some other document valid for travel in the countries to be visited, as well as any tourist and transit visas and health certification that might be required. They must also respect the normal rules of prudence and diligence, all information provided to them by the operator and also any regulations and administrative or legislative requirements regarding their travel and tourist package. The participants will be liable for all and any damages that may be incurred by the holiday operator that may be caused by their failure to respect the above conditions. Travelers must provide the operator with all documents, information and other elements in their possession required for the exercise of operator’s right of subrogation with regard to third parties responsible for damages. The traveller is liable towards the operator for any compromise to the right of subrogation. The consumer must also inform the operator in writing, at the moment of booking, of any special personal requests that may be the subject of specific agreements on details of the holiday, as long as these requests are possible to implement
HOTEL CLASSIFICATION
The official category of hotels is described in the catalogue or with alternative informative material only on the basis of explicit and formal indications by the competent authorities in the country where the service is provided. In the absence of official recognized classification of the competent Public Authorities of the countries, even if members of the EU, the operator reserves the right to their own description in the catalogue or brochure of the structure in order to permit an evaluation and subsequent acceptance of it from the consumer.
REGIME OF RESPONSIBILITY
The operator is responsible for damage caused to the consumer by the total or partial breach of contractual services owed, whether they are offered by him or by third party suppliers of services, unless proof can be given that the event derived from the consumer (also including initiatives carried out by him in the course of duty in offering tourist services) or by external circumstances in supplying contractual services, accidental cause, force major, or from circumstances that the operator could not, professionally or realistically foresee or resolve. The vendor where the booking for the tourist package was made is not held responsible under any circumstances for obligations that arise from the organization of the journey, but is responsible exclusively for the obligations that arise from the quality of mediation and therefore in the limits for such responsibility in respect of the legal obligations in force.
LIMITS FOR COMPENSATION
Compensation for damages to a person cannot in any event be superior to the limits regulated by international conventions to which Italy and European Union take part regarding the breach of services. In any case the compensation limit cannot exceed 50.0000 Germinal Gold Francs for damage to people, 2.000 Germinal Gold Francs for damage to things, 5.000 Germinal Gold Francs for any other damage (article 13 n°2 CCV)
OBLIGATION FOR ASSISTANCE
The operator must give assistance to the consumer with professional diligence and exclusively with reference to the obligations cited both by law and by contract. The operator and the vendor are exonerated from each others responsibility (articles 13 and 14 of these General Conditions) when the contract cannot be carried out in part or completely due to the consumer or is due to an unforeseeable or inevitable action by a third party, or rather fortuitous or by force major.
COMPLAINTS AND REPORTS
Any failure in the enforcement of the contract must be contested by the consumer without delay so that the operator, his local representative or assistant can rectify the situation as quickly as possible. The consumer must - on penalty of loss of any right to claims – make a written complaint by registered letter, with receipt of delivery, to the operator or the vendor no later than 10 working days after the date of return to the original place of departure.
NATIONAL GUARANTEE FUND
The Presidency of the Council of Ministers has constituted a National Guarantee Fund to which consumers may apply (under the terms of Art. 100 of the Consumers’ Code) in the case of insolvency or bankruptcy of vendors or operators, for the protection of the following rights: a) reimbursement of price paid; b) repatriation in case of holidays abroad. The fund must also ensure immediate availability of economic assistance in the case of obligatory return of holiday makers from non-European Union countries due to emergencies ascribable or otherwise to the conduct of the operator. The details of the use of the fund are governed by Decree of the President of the Council of Ministers dated 23 July 1999. no. 349 G.U.n° 249 dated 12/10/1999.
ADDENDUM GENERAL CONDITIONS FOR CONTRACTS - SALE OF SINGLE TOURIST SERVICES
A) LEGISLATION Contracts regarding the sale of single services (accommodation, transport, any separate tourist service) and those therefore that do not regard a tourist package, are governed by Travel Contracts CCV art. 1, 3 and 6, arts. 17 to 23 and arts. 24 to 31 with the exclusion of references regarding contracts for organized travel or from other specific stipulations referring to the sale of single services in the contract.
B) CONDITIONS OF CONTRACT The following clauses or conditions of the general contractual conditions can be applied to these above mentioned contracts art. 4 comma 1; art. 5; art. 7; arts.8 and 9; art 10 comma 1; art. 11; art. 15 and art. 17. The application of these clauses renders these contracts absolutely and without question those of a tourist package. The terms used in said clauses regarding contract for tourist packages (operator, travel etc) must be considered in reference to corresponding figures in single tourist service contracts (vendor, accommodation etc.)
COMPULSORY NOTE
According to the Italian Law n.269 dated 3/10/98, article 16. The Italian Law punishes the crimes concerning prostitution and juvenile pornography by means of reclusion. PRIVACY Information regarding ex art. 13 of the Legislative Decree 193/03 (legal code regarding personal data) The processing of personal data is carried out both on paper and digitally, in compliance with the Legislative Decree 196/2003 for use exclusively to conclude the contract and for the implementation of the services that constitute the tourist package. It is necessary to communicate this personal data. Personal data will not be diffused, but given solely to the suppliers of the services included in the tourist package purchased. The consumer may at any time exert their rights under art. 7 of the Legislative Decree 196/03 by contacting GIROLIBERO, info@girolibero.com, titolare del trattamento.
TECHNICAL DATA
Technical organisation: Girolibero of Zeppelin Società Cooperativa, TRAVEL AGENCY & TOUR OPERATOR in Vicenza, Contrà Manin 14, fiscal code 02941250249, registered to n° 286165/01 Register of Companies of Vicenza, in conformity with Aut. Amm, of the province of Vicenza Decree n° 618 dated 26.03.2002.
Insurance guarantee: Navale Insurance SpA, n° 4151001/A Insurance Policy with the company MONDIAL ASSISTANCE ITALIA SpA The printing ends in December 2009, changes might appear beyond our control. We apologize for any printing errors or omissions.
Cancellation Fees
If the customer withdraws from the contract he is anyway obliged to pay the registration fee which is € 30 per person in 2010.
A declaration of withdrawal must be made in writing within the deadline of one working day prior to the booked departure date:
For the Bike & boat tours the following cancellation fees apply:
The same amounts apply to the customer, even if the missed departure is due to the lack or imprecision of the necessary personal documents. No refund is due to whom does not show up at the place of accommodation or in the case of cancellation during the the program stay.
ALTERATION OF THE BOOKING
In case in which the customer asks for any kind of alteration of the already booked tourist package, he is obliged to pay the registration fee which is € 30 per person. A reduction in participants will be considered a cancellation and therefore subject to the cancellation fees as mentioned above. The operator is not obliged to fulfill any customer's alteration request of an already booked tourist package if he is not able to meet the customer's requirements.
ALTERATIONS AFTER DEPARTURE
After departure, should the operator find himself in a position of not being able to offer, for whatever reason, except for a personal reason of the consumer, an essential part of the services included in the contract, he must offer alternative solutions, without additional cost to the price paid by the consumer and in the case that the services offered are of a lower value than those foreseen, must be reimbursed exactly for the difference. In the case that no alternative solution is possible, or rather the solution of the operator is refused by the consumer for justifiable serious reasons, the operator will at no extra cost, provide the consumer with equivalent transport back to the place of departure or to another pre-agreed place. Depending on availability of the means and places available and will compensate the consumer for the difference between the services to be supplied under the contract and those supplied to the moment of the early return.
The consumer who withdraws may transfer his booking to another person upon condition that: a) the operator has been informed in writing at least 4 working days before the established departure date and also at the same time receives communication regarding all the details of the transferee; b) the transferee satisfies all the conditions to benefit from the service (ex. Article 89 Consumer’s Code) and in particular with requisites regarding passports, visas and medical certificates; c) the transferee must reimburse the operator any extra costs that he may incur in order to proceed with the transferral. The amount will be quantified prior to the transferral. The transferor and the transferee shall be jointly and severally liable for the payment of the price of the package and also to the amounts in point c) of the present article
ALTERATIONS OR CANCELLATION OF A TOURIST PACKAGE BEFORE DEPARTURE
Before the departure the operator or vendor who is forced to make significant alterations to one or more elements of the contract must give immediate notification in writing to the consumer indicating the type of alteration and the consequent variation in price. If the alteration proposal is not accepted under comma 1, the consumer can reserve the right to reclaim the amount already paid or receive an alternative tourist package in accordance with commas 2 and 3 of article 8. The consumer maintains the above rights also when cancellation is due to insufficient number of participants required as stated in the Catalogue or in the separate program, or due to force major and accidental cause, regarding the tourist package purchased. For cancellations which are not caused by force major or accidental cause or by insufficient number of participants, or reasons which are different from those of the non acceptance by the consumer of the alternative tourist package offered, the operator who cancels (art. 33 letter e Consumer’s Code) will reimburse the consumer double what was paid to and received by the operator, via the travel agent. The amount to be reimbursed can never be more than double the amount of which the consumer at that same date owes according to art. 8, comma 4 in the case it is he who cancels.
INTRODUCTION. NOTION OF TOURIST PACKAGE____
Considering that:
a) the operator and vendor of tourist packages, to whom the consumer makes a request, must be in possession of the administrative authorization in order to carry out their activity.
b) the consumer has the right to receive a copy of the sales of tourist package contract (under article 85 of the Consumer’s Code) an indispensable document to receive National Guarantee Fund.
The definition of tourist package (article 84 Consumer’s Code) is as follows: tourist packages mean travel, holidays and “all inclusive” with the pre-arranged combination of at least two of the following components when sold or offered for sale at an inclusive price and when the service covers a period of more than twenty-four hours or includes at least one overnight accommodation:
(a) transport;
(b) accommodation;
(c) other tourist services not ancillary to transport or accommodation (omissions) ... and accounting for a significant proportion of the “tourist package”.
LEGISLATIVE SOURCES
The purchase of a tourist package, either with services offered on national territory or abroad will be governed by the Italian Law 27/12/1977 n°1084 in ratification and implementation of the International Convention on Travel Contracts (CCV) regarding travel contracts signed in Brussels on 23.04.1970 and also by Consumer’s Code.
OBLIGATORY INFORMATION – TECHNICAL BRIEF
The operator is obliged to provide either within the catalogue or separately to it a technical brief. The details that must be included in the technical brief within the catalogue or separately to it are: - details regarding the operator’s administrative authorization; - details regarding the operator’s civil responsibility insurance policy; - period of validity of the catalogue or programs separate to the catalogue or made to measure travel; - methods and conditions for transferral (Art.89 of Consumer’s Code); - exchange rate used in the case of currency adjustments, days or value.
BOOKINGS
Reservation requests must be made on the appropriate contractual form, if electronic, filled in entirely and signed by the client, who will receive a copy. Acceptance for the booking will be complete, with subsequent conclusion of the contract, only once the operator has sent confirmation, even by telematic means, to the client via the travel agency. Indications regarding the package that are not contained in the contractual documents, brochures or in other written means, will be provided in good time before the start of the journey by the operator in accordance with his obligations under art, 87 comma 2 of the Consumer’s Code.
PAYMENT
A deposit of 25% of the price of the tourist package is to be paid at the moment of booking. The deposit must be done no less than 30 days preceding the intended departure date. In case of reservation after the above mentioned date the payment will be in its total in the act of reserving the package. Failure to pay the sums indicated above by the established date constitutes an express termination clause such as to determine rightful termination by the intermediary agency and/or the operator.
PRICE
The price of the tourist package is determined in the contract, and refers to the price indicated in the catalogue or in the separate programs which have been added subsequently. The contract provides that price revisions can be made up to 20 days before the established departure date and solely to allow for variations in: - transportation costs, including the cost of fuel; - dues, taxes or fees chargeable for certain tourist services such as landing taxes or embarkation or disembarkation fees at ports and airports; - the exchange rates applied to the package in question. For these variations reference will be made to the exchange rate and costs mentioned above in effect on the date of publication of the program as printed in the technical brief of the catalogue or on the date mentioned in the above mentioned adjustments.
OBLIGATIONS FOR THE PARTICIPANTS
The participants must be in possession of a personal passport or some other document valid for travel in the countries to be visited, as well as any tourist and transit visas and health certification that might be required. They must also respect the normal rules of prudence and diligence, all information provided to them by the operator and also any regulations and administrative or legislative requirements regarding their travel and tourist package. The participants will be liable for all and any damages that may be incurred by the holiday operator that may be caused by their failure to respect the above conditions. Travelers must provide the operator with all documents, information and other elements in their possession required for the exercise of operator’s right of subrogation with regard to third parties responsible for damages. The traveller is liable towards the operator for any compromise to the right of subrogation. The consumer must also inform the operator in writing, at the moment of booking, of any special personal requests that may be the subject of specific agreements on details of the holiday, as long as these requests are possible to implement
HOTEL CLASSIFICATION
The official category of hotels is described in the catalogue or with alternative informative material only on the basis of explicit and formal indications by the competent authorities in the country where the service is provided. In the absence of official recognized classification of the competent Public Authorities of the countries, even if members of the EU, the operator reserves the right to their own description in the catalogue or brochure of the structure in order to permit an evaluation and subsequent acceptance of it from the consumer.
REGIME OF RESPONSIBILITY
The operator is responsible for damage caused to the consumer by the total or partial breach of contractual services owed, whether they are offered by him or by third party suppliers of services, unless proof can be given that the event derived from the consumer (also including initiatives carried out by him in the course of duty in offering tourist services) or by external circumstances in supplying contractual services, accidental cause, force major, or from circumstances that the operator could not, professionally or realistically foresee or resolve. The vendor where the booking for the tourist package was made is not held responsible under any circumstances for obligations that arise from the organization of the journey, but is responsible exclusively for the obligations that arise from the quality of mediation and therefore in the limits for such responsibility in respect of the legal obligations in force.
LIMITS FOR COMPENSATION
Compensation for damages to a person cannot in any event be superior to the limits regulated by international conventions to which Italy and European Union take part regarding the breach of services. In any case the compensation limit cannot exceed 50.0000 Germinal Gold Francs for damage to people, 2.000 Germinal Gold Francs for damage to things, 5.000 Germinal Gold Francs for any other damage (article 13 n°2 CCV)
OBLIGATION FOR ASSISTANCE
The operator must give assistance to the consumer with professional diligence and exclusively with reference to the obligations cited both by law and by contract. The operator and the vendor are exonerated from each others responsibility (articles 13 and 14 of these General Conditions) when the contract cannot be carried out in part or completely due to the consumer or is due to an unforeseeable or inevitable action by a third party, or rather fortuitous or by force major.
COMPLAINTS AND REPORTS
Any failure in the enforcement of the contract must be contested by the consumer without delay so that the operator, his local representative or assistant can rectify the situation as quickly as possible. The consumer must - on penalty of loss of any right to claims – make a written complaint by registered letter, with receipt of delivery, to the operator or the vendor no later than 10 working days after the date of return to the original place of departure.
NATIONAL GUARANTEE FUND
The Presidency of the Council of Ministers has constituted a National Guarantee Fund to which consumers may apply (under the terms of Art. 100 of the Consumers’ Code) in the case of insolvency or bankruptcy of vendors or operators, for the protection of the following rights: a) reimbursement of price paid; b) repatriation in case of holidays abroad. The fund must also ensure immediate availability of economic assistance in the case of obligatory return of holiday makers from non-European Union countries due to emergencies ascribable or otherwise to the conduct of the operator. The details of the use of the fund are governed by Decree of the President of the Council of Ministers dated 23 July 1999. no. 349 G.U.n° 249 dated 12/10/1999.
ADDENDUM GENERAL CONDITIONS FOR CONTRACTS - SALE OF SINGLE TOURIST SERVICES
A) LEGISLATION Contracts regarding the sale of single services (accommodation, transport, any separate tourist service) and those therefore that do not regard a tourist package, are governed by Travel Contracts CCV art. 1, 3 and 6, arts. 17 to 23 and arts. 24 to 31 with the exclusion of references regarding contracts for organized travel or from other specific stipulations referring to the sale of single services in the contract.
B) CONDITIONS OF CONTRACT The following clauses or conditions of the general contractual conditions can be applied to these above mentioned contracts art. 4 comma 1; art. 5; art. 7; arts.8 and 9; art 10 comma 1; art. 11; art. 15 and art. 17. The application of these clauses renders these contracts absolutely and without question those of a tourist package. The terms used in said clauses regarding contract for tourist packages (operator, travel etc) must be considered in reference to corresponding figures in single tourist service contracts (vendor, accommodation etc.)
COMPULSORY NOTE
According to the Italian Law n.269 dated 3/10/98, article 16. The Italian Law punishes the crimes concerning prostitution and juvenile pornography by means of reclusion. PRIVACY Information regarding ex art. 13 of the Legislative Decree 193/03 (legal code regarding personal data) The processing of personal data is carried out both on paper and digitally, in compliance with the Legislative Decree 196/2003 for use exclusively to conclude the contract and for the implementation of the services that constitute the tourist package. It is necessary to communicate this personal data. Personal data will not be diffused, but given solely to the suppliers of the services included in the tourist package purchased. The consumer may at any time exert their rights under art. 7 of the Legislative Decree 196/03 by contacting GIROLIBERO, info@girolibero.com, titolare del trattamento.
TECHNICAL DATA
Technical organisation: Girolibero of Zeppelin Società Cooperativa, TRAVEL AGENCY & TOUR OPERATOR in Vicenza, Contrà Manin 14, fiscal code 02941250249, registered to n° 286165/01 Register of Companies of Vicenza, in conformity with Aut. Amm, of the province of Vicenza Decree n° 618 dated 26.03.2002.
Insurance guarantee: Navale Insurance SpA, n° 4151001/A Insurance Policy with the company MONDIAL ASSISTANCE ITALIA SpA The printing ends in December 2009, changes might appear beyond our control. We apologize for any printing errors or omissions.
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