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One-Stop Resource for Bike Tours in Europe - and Now Beyond!
Representing Overseas Bike Tour Companies
More Than 200 Tours in 40 Countries
Get our newsletter | Contact Us
Call (877) 462-2423 or (423) 756-8907
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| Type of tour: | Self-guided |
| Level: | Leisurely |
| Duration: | 7 Nights |
| Distance: | 30 Miles/day average |
| Dates: | Self-guided: Saturdays:April 14 to Sep 29, 2012 |
| Tour price: | €628 |
| Start city: | Bolzano |
| End city: | Verona/Mantua |
Mountain sceneries, green landscapes and quietly flowing rivers; this beautiful tour offers you all this. From the Austrian border through the Italian South Tyrol you will cycle along quiet and beautiful routes, past peaceful villages and picturesque little castles and cloisters. Highlight of the tour is a boat excursion on Lake Garda, where you will enjoy this impressive expanse of water from a really particular perspective.
Mountain sceneries, green landscapes and quietly flowing rivers; this beautiful tour offers you all this. From the Austrian border through the Italian South Tyrol you will cycle along quiet and beautiful routes, past peaceful villages and picturesque little castles and cloisters. Highlight of the tour is a boat excursion on Lake Garda, where you will enjoy this impressive expanse of water from a really particular perspective.
Day 1: Bolzano
Individual arrival. If you arrive early in the morning you can already take a stroll around the old market city of Bolzano. You will have time to explore it accurately.
Day 2: Resiapass - Silandro (approx. 28 miles/45 km)
We will drive you to Resia up to 1500 m of height, where your cycling tour starts. The majestic cycle lane will take you past the pretty Lake Resia and the cloister of Montemaria through the villages of Clusio and Glorenza, as far as Siladro.
Overnight in Silandro.
Day 3: Silandro - Merano (approx. 22 miles/35 km)
The tour continues through a gently rolling countryside along the Etsch, passing through orchards and nice landmarks like the imposing Castle Dornsberg. You arrive in Merano, the second biggest city in South Tyrol, which lies in the center of a valley with stunning mountain chains in the background.
Overnight in Merano.
Day 4: Merano - Bolzano (approx. 22 miles/35 km)
Today you will cycle along tranquil sideroads and bike paths as far as the Adige and the Isarco confluence. On your way you ride past sleepy little towns like Nalles and Andriano. Still cycling along the cycle lane you reach your destination, Bolzano. Take your time for a walk around this friendly and beautiful bilingual city, capital of South Tyrol. Overnight in Bolzano.
Day 5: Bolzano - Trento (approx. 42 miles/68 km)
Cycling along the lane you follow the Adige beside apple orchards, vineyards and through the villages of Ora, Egna and Salorno. Along the river banks you ride towards Trento. This city hides itself in front of the hasty tourist, so take your time to have a look behind the splendid walls of its painted buildings. You will discover something really worth seeing.
Overnight in Trento.
Day 6: Trento - Peschiera del Garda (approx. 31 miles/50 km+ boat ride)
Still cycling along the Adige you reach Rovereto and Mori. From here you continue up on a gently rising slope westwards in direction of Lake Garda. Before leaving for Riva you must absolutely enjoy the sight of the lake from above! On the boat you travel as far as Peschiera del Garda along the southern shore of the lake. The boat excursion alone is worth the whole trip.
Overnight in Peschiera del Garda.
You can end your tour with a final night in either Verona or Mantua. Please indicate your preference on the booking form.
Option 1: End in Verona
Day 7: Peschiera –Verona (approx. 22 miles/35 km)
Today you head to Verona; crossed by the Adige is one of the most important and beautiful cities of Italy. Worth visiting are: the Roman Arena, the Church of San Zeno and Juliet's House.
Overnight in Verona.
Day 8: Verona
Individual departure or extra nights.
--OR--
Option 2: End in Mantua
Day 7: Peschiera del Garda - Mantua (approx. 28 miles/45 km)
Today you will cycle following one the most famous Italian cycle paths, which runs parallel to the River Minclo. You will pass through the village of Borghetto, with its mills and Valeggio sul Minclo, famous for the huge botanic park "Sigurta". The trip ends in Mantua, where a lot of worldwide known artists left their masterpieces, thanks to the assignment of the famous Gonzaga family.
Overnight in Mantua.
Day 8: Mantua
Individual departure or extra nights.
Saturdays:April 14 to Sep 29, 2012.
Please note:
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Please note in comments section of the booking form if you would like option 1 (tour ending in Verona) or option 2 (tour ending in Mantua) Please see Daily program section for details. |
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Day 1: Hotel Scala, Bolzano
www.scalahot.com
Located a short walk away from the city center in a quiet quater of the city. Some rooms offer a view of the private garden.
Day 2: Pension Schweitzer, Silandro
http://hotel-vinschgau.org
Located in the center of the Schlanders village and close to the Plawenn Park is the cozy guest house. All of the rooms have a balcony and offer all the customary comforts.
Day 3: Albergo alla Torre, Merano
www.thurm.it
Located in the old district Maia Bassa, a privileged and quiet corner of the city.
Day 4: Grand Hotel, Trento
www.grandhoteltrento.com
Located near Piazza Dante, the hotel offers spacious and brightly colored rooms.
Day 5: Hotel Puccini, Peschiera
www.hotelpuccini.it
Just a short walk from the city center and the lakeside marina, all rooms are spacious and have balconies.
Day 6: Albergo Bianchi Stazione, Mantua
www.albergobianchi.com
Located in the city center, the hotel offers rooms decorated with marble and woods, some rooms offer views of the gardens.
Day 7: Hotel B4 Leon D'Oro, Verona
www.boscolohotels.com
The luxury hotel includes elements of marble and murano glass. The luxury hotel is located near centuries of history and arts.
Day 1: Hotel Scala, Bolzano
www.scalahot.com
Located a short walk away from the city center in a quiet quater of the city. Some rooms offer a view of the private garden.
Day 2: Pension Schweitzer, Silandro
http://hotel-vinschgau.org
Located in the center of the Schlanders village and close to the Plawenn Park is the cozy guest house. All of the rooms have a balcony and offer all the customary comforts.
Day 3: Albergo alla Torre, Merano
www.thurm.it
Located in the old district Maia Bassa, a privileged and quiet corner of the city.
Day 4: Grand Hotel, Trento
www.grandhoteltrento.com
Located near Piazza Dante, the hotel offers spacious and brightly colored rooms.
Day 5: Hotel Puccini, Peschiera
www.hotelpuccini.it
Just a short walk from the city center and the lakeside marina, all rooms are spacious and have balconies.
Day 6: Albergo Bianchi Stazione, Mantua
www.albergobianchi.com
Located in the city center, the hotel offers rooms decorated with marble and woods, some rooms offer views of the gardens.
Day 7: Hotel B4 Leon D'Oro, Verona
www.boscolohotels.com
The luxury hotel includes elements of marble and murano glass. The luxury hotel is located near centuries of history and arts.
GPS systems are available to rent from the tour operator, for a cost of 50€. (paid to the tour operator upon rental)
GPS systems are available to rent from the tour operator, for a cost of 50€. (paid to the tour operator upon rental)
This tour is not very demanding since it takes place mainly along flat roads with only a few rolling parts. The region of South Tyrol is provided with an excellently built cycle-lane system. You can ride almost exclusively on well-planned, traffic-free cycle lanes, part of which run along the Adige river banks. Towards Lake Garda there is a more challenging climb to face. Parts of the tour between the biggest cities can be covered by train.
This tour is not very demanding since it takes place mainly along flat roads with only a few rolling parts. The region of South Tyrol is provided with an excellently built cycle-lane system. You can ride almost exclusively on well-planned, traffic-free cycle lanes, part of which run along the Adige river banks. Towards Lake Garda there is a more challenging climb to face. Parts of the tour between the biggest cities can be covered by train.
Tour Start:
Nearest airports
Nearest train station:
From airport:Verona (VRN)
Every day the Aerobus shuttle service to the station of Verona Porta Nuova leaves every 20 minutes from 6:30 to 23:35 (transfer: about 30 min; ticket: 5 euro). From Verona Porta Nuova you take a train to Bolzano (transfer: 120 min; ticket: from 8 to 20 euro depending on the type of train).
Tour End:
Nearest airport:
Nearest train stations:
Ending the tour in Mantua
you have to take the train and change in Verona Porta Nuova. From Mantova depart every day approx. 20 regional trains, in almost all the trains there is a bike compartment. The transfer takes approx. 60 minutes and costs approx. 3 euros per person.
Tour Start:
Nearest airports
Nearest train station:
From airport:Verona (VRN)
Every day the Aerobus shuttle service to the station of Verona Porta Nuova leaves every 20 minutes from 6:30 to 23:35 (transfer: about 30 min; ticket: 5 euro). From Verona Porta Nuova you take a train to Bolzano (transfer: 120 min; ticket: from 8 to 20 euro depending on the type of train).
Tour End:
Nearest airport:
Nearest train stations:
Ending the tour in Mantua
you have to take the train and change in Verona Porta Nuova. From Mantova depart every day approx. 20 regional trains, in almost all the trains there is a bike compartment. The transfer takes approx. 60 minutes and costs approx. 3 euros per person.
Of all European countries, none draws visitors over and over again like Italy. A peninsula extending into the Mediterranean Sea, Italy consists of 21 diverse regions of rolling hills, vineyards, mountains, lakes, cliffs and islands. Each region has its unique charm, but all share the ‘Italian’ view that life should be taken at a slow pace with time to enjoy conversation, food and drink. Together, Italy’s regions boast the highest number of UNESCO World Heritage Sites in the world. Rome, Florence, Venice, Assisi and Pisa are a few of the country's renowned cities along with Italy’s 95,000 monumental churches, 40,000 forts and castles and 5,600 museums and archaeological sites. Whether you ride a gondola through Venice’s Grand Canal, stroll along Lake Como or visit the Coliseum in Rome, the opportunities are endless when visiting Italy.
Of all European countries, none draws visitors over and over again like Italy. A peninsula extending into the Mediterranean Sea, Italy consists of 21 diverse regions of rolling hills, vineyards, mountains, lakes, cliffs and islands. Each region has its unique charm, but all share the ‘Italian’ view that life should be taken at a slow pace with time to enjoy conversation, food and drink. Together, Italy’s regions boast the highest number of UNESCO World Heritage Sites in the world. Rome, Florence, Venice, Assisi and Pisa are a few of the country's renowned cities along with Italy’s 95,000 monumental churches, 40,000 forts and castles and 5,600 museums and archaeological sites. Whether you ride a gondola through Venice’s Grand Canal, stroll along Lake Como or visit the Coliseum in Rome, the opportunities are endless when visiting Italy.
We are an Italian tour operator specialized in cycling tours and active journeys. Our headquarters are in Vicenza, a small and fascinating city between Venice and Verona. There are about 25 of us and 3 mechanics working together to make the best bike holiday possible for you.
Our fleet consists of 10 vehicles and 10 trailers which can carry from 30 to 50 bikes each. We have a fleet of about 900 bicycles.
Besides Vicenza our bases in Italy are in South Tyrol, Tuscany, Piedmont, Umbria, Apulia and Sicily. We own the two boats Vita Pugna and Ave Maria which sail between Venice and Mantua.
After many years’ experience in France we have developed a base in Orléans where our bikes and our staff are present. We manage all our tours in the Loire Valley from Orléans. Our second base in France is Provence where we offer the only bike & boat tour in the area.
We are an Italian tour operator specialized in cycling tours and active journeys. Our headquarters are in Vicenza, a small and fascinating city between Venice and Verona. There are about 25 of us and 3 mechanics working together to make the best bike holiday possible for you.
Our fleet consists of 10 vehicles and 10 trailers which can carry from 30 to 50 bikes each. We have a fleet of about 900 bicycles.
Besides Vicenza our bases in Italy are in South Tyrol, Tuscany, Piedmont, Umbria, Apulia and Sicily. We own the two boats Vita Pugna and Ave Maria which sail between Venice and Mantua.
After many years’ experience in France we have developed a base in Orléans where our bikes and our staff are present. We manage all our tours in the Loire Valley from Orléans. Our second base in France is Provence where we offer the only bike & boat tour in the area.
Cancellation Fees
If the customer withdraws from the contract he is anyway obliged to pay the registration fee which is € 30 per person in 2010.
A declaration of withdrawal must be made in writing within the deadline of one working day prior to the booked departure date:
For the Bike & boat tours the following cancellation fees apply:
The same amounts apply to the customer, even if the missed departure is due to the lack or imprecision of the necessary personal documents. No refund is due to whom does not show up at the place of accommodation or in the case of cancellation during the the program stay.
ALTERATION OF THE BOOKING
In case in which the customer asks for any kind of alteration of the already booked tourist package, he is obliged to pay the registration fee which is € 30 per person. A reduction in participants will be considered a cancellation and therefore subject to the cancellation fees as mentioned above. The operator is not obliged to fulfill any customer's alteration request of an already booked tourist package if he is not able to meet the customer's requirements.
ALTERATIONS AFTER DEPARTURE
After departure, should the operator find himself in a position of not being able to offer, for whatever reason, except for a personal reason of the consumer, an essential part of the services included in the contract, he must offer alternative solutions, without additional cost to the price paid by the consumer and in the case that the services offered are of a lower value than those foreseen, must be reimbursed exactly for the difference. In the case that no alternative solution is possible, or rather the solution of the operator is refused by the consumer for justifiable serious reasons, the operator will at no extra cost, provide the consumer with equivalent transport back to the place of departure or to another pre-agreed place. Depending on availability of the means and places available and will compensate the consumer for the difference between the services to be supplied under the contract and those supplied to the moment of the early return.
The consumer who withdraws may transfer his booking to another person upon condition that: a) the operator has been informed in writing at least 4 working days before the established departure date and also at the same time receives communication regarding all the details of the transferee; b) the transferee satisfies all the conditions to benefit from the service (ex. Article 89 Consumer’s Code) and in particular with requisites regarding passports, visas and medical certificates; c) the transferee must reimburse the operator any extra costs that he may incur in order to proceed with the transferral. The amount will be quantified prior to the transferral. The transferor and the transferee shall be jointly and severally liable for the payment of the price of the package and also to the amounts in point c) of the present article
ALTERATIONS OR CANCELLATION OF A TOURIST PACKAGE BEFORE DEPARTURE
Before the departure the operator or vendor who is forced to make significant alterations to one or more elements of the contract must give immediate notification in writing to the consumer indicating the type of alteration and the consequent variation in price. If the alteration proposal is not accepted under comma 1, the consumer can reserve the right to reclaim the amount already paid or receive an alternative tourist package in accordance with commas 2 and 3 of article 8. The consumer maintains the above rights also when cancellation is due to insufficient number of participants required as stated in the Catalogue or in the separate program, or due to force major and accidental cause, regarding the tourist package purchased. For cancellations which are not caused by force major or accidental cause or by insufficient number of participants, or reasons which are different from those of the non acceptance by the consumer of the alternative tourist package offered, the operator who cancels (art. 33 letter e Consumer’s Code) will reimburse the consumer double what was paid to and received by the operator, via the travel agent. The amount to be reimbursed can never be more than double the amount of which the consumer at that same date owes according to art. 8, comma 4 in the case it is he who cancels.
INTRODUCTION. NOTION OF TOURIST PACKAGE____
Considering that:
a) the operator and vendor of tourist packages, to whom the consumer makes a request, must be in possession of the administrative authorization in order to carry out their activity.
b) the consumer has the right to receive a copy of the sales of tourist package contract (under article 85 of the Consumer’s Code) an indispensable document to receive National Guarantee Fund.
The definition of tourist package (article 84 Consumer’s Code) is as follows: tourist packages mean travel, holidays and “all inclusive” with the pre-arranged combination of at least two of the following components when sold or offered for sale at an inclusive price and when the service covers a period of more than twenty-four hours or includes at least one overnight accommodation:
(a) transport;
(b) accommodation;
(c) other tourist services not ancillary to transport or accommodation (omissions) ... and accounting for a significant proportion of the “tourist package”.
LEGISLATIVE SOURCES
The purchase of a tourist package, either with services offered on national territory or abroad will be governed by the Italian Law 27/12/1977 n°1084 in ratification and implementation of the International Convention on Travel Contracts (CCV) regarding travel contracts signed in Brussels on 23.04.1970 and also by Consumer’s Code.
OBLIGATORY INFORMATION – TECHNICAL BRIEF
The operator is obliged to provide either within the catalogue or separately to it a technical brief. The details that must be included in the technical brief within the catalogue or separately to it are: - details regarding the operator’s administrative authorization; - details regarding the operator’s civil responsibility insurance policy; - period of validity of the catalogue or programs separate to the catalogue or made to measure travel; - methods and conditions for transferral (Art.89 of Consumer’s Code); - exchange rate used in the case of currency adjustments, days or value.
BOOKINGS
Reservation requests must be made on the appropriate contractual form, if electronic, filled in entirely and signed by the client, who will receive a copy. Acceptance for the booking will be complete, with subsequent conclusion of the contract, only once the operator has sent confirmation, even by telematic means, to the client via the travel agency. Indications regarding the package that are not contained in the contractual documents, brochures or in other written means, will be provided in good time before the start of the journey by the operator in accordance with his obligations under art, 87 comma 2 of the Consumer’s Code.
PAYMENT
A deposit of 25% of the price of the tourist package is to be paid at the moment of booking. The deposit must be done no less than 30 days preceding the intended departure date. In case of reservation after the above mentioned date the payment will be in its total in the act of reserving the package. Failure to pay the sums indicated above by the established date constitutes an express termination clause such as to determine rightful termination by the intermediary agency and/or the operator.
PRICE
The price of the tourist package is determined in the contract, and refers to the price indicated in the catalogue or in the separate programs which have been added subsequently. The contract provides that price revisions can be made up to 20 days before the established departure date and solely to allow for variations in: - transportation costs, including the cost of fuel; - dues, taxes or fees chargeable for certain tourist services such as landing taxes or embarkation or disembarkation fees at ports and airports; - the exchange rates applied to the package in question. For these variations reference will be made to the exchange rate and costs mentioned above in effect on the date of publication of the program as printed in the technical brief of the catalogue or on the date mentioned in the above mentioned adjustments.
OBLIGATIONS FOR THE PARTICIPANTS
The participants must be in possession of a personal passport or some other document valid for travel in the countries to be visited, as well as any tourist and transit visas and health certification that might be required. They must also respect the normal rules of prudence and diligence, all information provided to them by the operator and also any regulations and administrative or legislative requirements regarding their travel and tourist package. The participants will be liable for all and any damages that may be incurred by the holiday operator that may be caused by their failure to respect the above conditions. Travelers must provide the operator with all documents, information and other elements in their possession required for the exercise of operator’s right of subrogation with regard to third parties responsible for damages. The traveller is liable towards the operator for any compromise to the right of subrogation. The consumer must also inform the operator in writing, at the moment of booking, of any special personal requests that may be the subject of specific agreements on details of the holiday, as long as these requests are possible to implement
HOTEL CLASSIFICATION
The official category of hotels is described in the catalogue or with alternative informative material only on the basis of explicit and formal indications by the competent authorities in the country where the service is provided. In the absence of official recognized classification of the competent Public Authorities of the countries, even if members of the EU, the operator reserves the right to their own description in the catalogue or brochure of the structure in order to permit an evaluation and subsequent acceptance of it from the consumer.
REGIME OF RESPONSIBILITY
The operator is responsible for damage caused to the consumer by the total or partial breach of contractual services owed, whether they are offered by him or by third party suppliers of services, unless proof can be given that the event derived from the consumer (also including initiatives carried out by him in the course of duty in offering tourist services) or by external circumstances in supplying contractual services, accidental cause, force major, or from circumstances that the operator could not, professionally or realistically foresee or resolve. The vendor where the booking for the tourist package was made is not held responsible under any circumstances for obligations that arise from the organization of the journey, but is responsible exclusively for the obligations that arise from the quality of mediation and therefore in the limits for such responsibility in respect of the legal obligations in force.
LIMITS FOR COMPENSATION
Compensation for damages to a person cannot in any event be superior to the limits regulated by international conventions to which Italy and European Union take part regarding the breach of services. In any case the compensation limit cannot exceed 50.0000 Germinal Gold Francs for damage to people, 2.000 Germinal Gold Francs for damage to things, 5.000 Germinal Gold Francs for any other damage (article 13 n°2 CCV)
OBLIGATION FOR ASSISTANCE
The operator must give assistance to the consumer with professional diligence and exclusively with reference to the obligations cited both by law and by contract. The operator and the vendor are exonerated from each others responsibility (articles 13 and 14 of these General Conditions) when the contract cannot be carried out in part or completely due to the consumer or is due to an unforeseeable or inevitable action by a third party, or rather fortuitous or by force major.
COMPLAINTS AND REPORTS
Any failure in the enforcement of the contract must be contested by the consumer without delay so that the operator, his local representative or assistant can rectify the situation as quickly as possible. The consumer must - on penalty of loss of any right to claims – make a written complaint by registered letter, with receipt of delivery, to the operator or the vendor no later than 10 working days after the date of return to the original place of departure.
NATIONAL GUARANTEE FUND
The Presidency of the Council of Ministers has constituted a National Guarantee Fund to which consumers may apply (under the terms of Art. 100 of the Consumers’ Code) in the case of insolvency or bankruptcy of vendors or operators, for the protection of the following rights: a) reimbursement of price paid; b) repatriation in case of holidays abroad. The fund must also ensure immediate availability of economic assistance in the case of obligatory return of holiday makers from non-European Union countries due to emergencies ascribable or otherwise to the conduct of the operator. The details of the use of the fund are governed by Decree of the President of the Council of Ministers dated 23 July 1999. no. 349 G.U.n° 249 dated 12/10/1999.
ADDENDUM GENERAL CONDITIONS FOR CONTRACTS - SALE OF SINGLE TOURIST SERVICES
A) LEGISLATION Contracts regarding the sale of single services (accommodation, transport, any separate tourist service) and those therefore that do not regard a tourist package, are governed by Travel Contracts CCV art. 1, 3 and 6, arts. 17 to 23 and arts. 24 to 31 with the exclusion of references regarding contracts for organized travel or from other specific stipulations referring to the sale of single services in the contract.
B) CONDITIONS OF CONTRACT The following clauses or conditions of the general contractual conditions can be applied to these above mentioned contracts art. 4 comma 1; art. 5; art. 7; arts.8 and 9; art 10 comma 1; art. 11; art. 15 and art. 17. The application of these clauses renders these contracts absolutely and without question those of a tourist package. The terms used in said clauses regarding contract for tourist packages (operator, travel etc) must be considered in reference to corresponding figures in single tourist service contracts (vendor, accommodation etc.)
COMPULSORY NOTE
According to the Italian Law n.269 dated 3/10/98, article 16. The Italian Law punishes the crimes concerning prostitution and juvenile pornography by means of reclusion. PRIVACY Information regarding ex art. 13 of the Legislative Decree 193/03 (legal code regarding personal data) The processing of personal data is carried out both on paper and digitally, in compliance with the Legislative Decree 196/2003 for use exclusively to conclude the contract and for the implementation of the services that constitute the tourist package. It is necessary to communicate this personal data. Personal data will not be diffused, but given solely to the suppliers of the services included in the tourist package purchased. The consumer may at any time exert their rights under art. 7 of the Legislative Decree 196/03 by contacting GIROLIBERO, info@girolibero.com, titolare del trattamento.
TECHNICAL DATA
Technical organisation: Girolibero of Zeppelin Società Cooperativa, TRAVEL AGENCY & TOUR OPERATOR in Vicenza, Contrà Manin 14, fiscal code 02941250249, registered to n° 286165/01 Register of Companies of Vicenza, in conformity with Aut. Amm, of the province of Vicenza Decree n° 618 dated 26.03.2002.
Insurance guarantee: Navale Insurance SpA, n° 4151001/A Insurance Policy with the company MONDIAL ASSISTANCE ITALIA SpA The printing ends in December 2009, changes might appear beyond our control. We apologize for any printing errors or omissions.
Cancellation Fees
If the customer withdraws from the contract he is anyway obliged to pay the registration fee which is € 30 per person in 2010.
A declaration of withdrawal must be made in writing within the deadline of one working day prior to the booked departure date:
For the Bike & boat tours the following cancellation fees apply:
The same amounts apply to the customer, even if the missed departure is due to the lack or imprecision of the necessary personal documents. No refund is due to whom does not show up at the place of accommodation or in the case of cancellation during the the program stay.
ALTERATION OF THE BOOKING
In case in which the customer asks for any kind of alteration of the already booked tourist package, he is obliged to pay the registration fee which is € 30 per person. A reduction in participants will be considered a cancellation and therefore subject to the cancellation fees as mentioned above. The operator is not obliged to fulfill any customer's alteration request of an already booked tourist package if he is not able to meet the customer's requirements.
ALTERATIONS AFTER DEPARTURE
After departure, should the operator find himself in a position of not being able to offer, for whatever reason, except for a personal reason of the consumer, an essential part of the services included in the contract, he must offer alternative solutions, without additional cost to the price paid by the consumer and in the case that the services offered are of a lower value than those foreseen, must be reimbursed exactly for the difference. In the case that no alternative solution is possible, or rather the solution of the operator is refused by the consumer for justifiable serious reasons, the operator will at no extra cost, provide the consumer with equivalent transport back to the place of departure or to another pre-agreed place. Depending on availability of the means and places available and will compensate the consumer for the difference between the services to be supplied under the contract and those supplied to the moment of the early return.
The consumer who withdraws may transfer his booking to another person upon condition that: a) the operator has been informed in writing at least 4 working days before the established departure date and also at the same time receives communication regarding all the details of the transferee; b) the transferee satisfies all the conditions to benefit from the service (ex. Article 89 Consumer’s Code) and in particular with requisites regarding passports, visas and medical certificates; c) the transferee must reimburse the operator any extra costs that he may incur in order to proceed with the transferral. The amount will be quantified prior to the transferral. The transferor and the transferee shall be jointly and severally liable for the payment of the price of the package and also to the amounts in point c) of the present article
ALTERATIONS OR CANCELLATION OF A TOURIST PACKAGE BEFORE DEPARTURE
Before the departure the operator or vendor who is forced to make significant alterations to one or more elements of the contract must give immediate notification in writing to the consumer indicating the type of alteration and the consequent variation in price. If the alteration proposal is not accepted under comma 1, the consumer can reserve the right to reclaim the amount already paid or receive an alternative tourist package in accordance with commas 2 and 3 of article 8. The consumer maintains the above rights also when cancellation is due to insufficient number of participants required as stated in the Catalogue or in the separate program, or due to force major and accidental cause, regarding the tourist package purchased. For cancellations which are not caused by force major or accidental cause or by insufficient number of participants, or reasons which are different from those of the non acceptance by the consumer of the alternative tourist package offered, the operator who cancels (art. 33 letter e Consumer’s Code) will reimburse the consumer double what was paid to and received by the operator, via the travel agent. The amount to be reimbursed can never be more than double the amount of which the consumer at that same date owes according to art. 8, comma 4 in the case it is he who cancels.
INTRODUCTION. NOTION OF TOURIST PACKAGE____
Considering that:
a) the operator and vendor of tourist packages, to whom the consumer makes a request, must be in possession of the administrative authorization in order to carry out their activity.
b) the consumer has the right to receive a copy of the sales of tourist package contract (under article 85 of the Consumer’s Code) an indispensable document to receive National Guarantee Fund.
The definition of tourist package (article 84 Consumer’s Code) is as follows: tourist packages mean travel, holidays and “all inclusive” with the pre-arranged combination of at least two of the following components when sold or offered for sale at an inclusive price and when the service covers a period of more than twenty-four hours or includes at least one overnight accommodation:
(a) transport;
(b) accommodation;
(c) other tourist services not ancillary to transport or accommodation (omissions) ... and accounting for a significant proportion of the “tourist package”.
LEGISLATIVE SOURCES
The purchase of a tourist package, either with services offered on national territory or abroad will be governed by the Italian Law 27/12/1977 n°1084 in ratification and implementation of the International Convention on Travel Contracts (CCV) regarding travel contracts signed in Brussels on 23.04.1970 and also by Consumer’s Code.
OBLIGATORY INFORMATION – TECHNICAL BRIEF
The operator is obliged to provide either within the catalogue or separately to it a technical brief. The details that must be included in the technical brief within the catalogue or separately to it are: - details regarding the operator’s administrative authorization; - details regarding the operator’s civil responsibility insurance policy; - period of validity of the catalogue or programs separate to the catalogue or made to measure travel; - methods and conditions for transferral (Art.89 of Consumer’s Code); - exchange rate used in the case of currency adjustments, days or value.
BOOKINGS
Reservation requests must be made on the appropriate contractual form, if electronic, filled in entirely and signed by the client, who will receive a copy. Acceptance for the booking will be complete, with subsequent conclusion of the contract, only once the operator has sent confirmation, even by telematic means, to the client via the travel agency. Indications regarding the package that are not contained in the contractual documents, brochures or in other written means, will be provided in good time before the start of the journey by the operator in accordance with his obligations under art, 87 comma 2 of the Consumer’s Code.
PAYMENT
A deposit of 25% of the price of the tourist package is to be paid at the moment of booking. The deposit must be done no less than 30 days preceding the intended departure date. In case of reservation after the above mentioned date the payment will be in its total in the act of reserving the package. Failure to pay the sums indicated above by the established date constitutes an express termination clause such as to determine rightful termination by the intermediary agency and/or the operator.
PRICE
The price of the tourist package is determined in the contract, and refers to the price indicated in the catalogue or in the separate programs which have been added subsequently. The contract provides that price revisions can be made up to 20 days before the established departure date and solely to allow for variations in: - transportation costs, including the cost of fuel; - dues, taxes or fees chargeable for certain tourist services such as landing taxes or embarkation or disembarkation fees at ports and airports; - the exchange rates applied to the package in question. For these variations reference will be made to the exchange rate and costs mentioned above in effect on the date of publication of the program as printed in the technical brief of the catalogue or on the date mentioned in the above mentioned adjustments.
OBLIGATIONS FOR THE PARTICIPANTS
The participants must be in possession of a personal passport or some other document valid for travel in the countries to be visited, as well as any tourist and transit visas and health certification that might be required. They must also respect the normal rules of prudence and diligence, all information provided to them by the operator and also any regulations and administrative or legislative requirements regarding their travel and tourist package. The participants will be liable for all and any damages that may be incurred by the holiday operator that may be caused by their failure to respect the above conditions. Travelers must provide the operator with all documents, information and other elements in their possession required for the exercise of operator’s right of subrogation with regard to third parties responsible for damages. The traveller is liable towards the operator for any compromise to the right of subrogation. The consumer must also inform the operator in writing, at the moment of booking, of any special personal requests that may be the subject of specific agreements on details of the holiday, as long as these requests are possible to implement
HOTEL CLASSIFICATION
The official category of hotels is described in the catalogue or with alternative informative material only on the basis of explicit and formal indications by the competent authorities in the country where the service is provided. In the absence of official recognized classification of the competent Public Authorities of the countries, even if members of the EU, the operator reserves the right to their own description in the catalogue or brochure of the structure in order to permit an evaluation and subsequent acceptance of it from the consumer.
REGIME OF RESPONSIBILITY
The operator is responsible for damage caused to the consumer by the total or partial breach of contractual services owed, whether they are offered by him or by third party suppliers of services, unless proof can be given that the event derived from the consumer (also including initiatives carried out by him in the course of duty in offering tourist services) or by external circumstances in supplying contractual services, accidental cause, force major, or from circumstances that the operator could not, professionally or realistically foresee or resolve. The vendor where the booking for the tourist package was made is not held responsible under any circumstances for obligations that arise from the organization of the journey, but is responsible exclusively for the obligations that arise from the quality of mediation and therefore in the limits for such responsibility in respect of the legal obligations in force.
LIMITS FOR COMPENSATION
Compensation for damages to a person cannot in any event be superior to the limits regulated by international conventions to which Italy and European Union take part regarding the breach of services. In any case the compensation limit cannot exceed 50.0000 Germinal Gold Francs for damage to people, 2.000 Germinal Gold Francs for damage to things, 5.000 Germinal Gold Francs for any other damage (article 13 n°2 CCV)
OBLIGATION FOR ASSISTANCE
The operator must give assistance to the consumer with professional diligence and exclusively with reference to the obligations cited both by law and by contract. The operator and the vendor are exonerated from each others responsibility (articles 13 and 14 of these General Conditions) when the contract cannot be carried out in part or completely due to the consumer or is due to an unforeseeable or inevitable action by a third party, or rather fortuitous or by force major.
COMPLAINTS AND REPORTS
Any failure in the enforcement of the contract must be contested by the consumer without delay so that the operator, his local representative or assistant can rectify the situation as quickly as possible. The consumer must - on penalty of loss of any right to claims – make a written complaint by registered letter, with receipt of delivery, to the operator or the vendor no later than 10 working days after the date of return to the original place of departure.
NATIONAL GUARANTEE FUND
The Presidency of the Council of Ministers has constituted a National Guarantee Fund to which consumers may apply (under the terms of Art. 100 of the Consumers’ Code) in the case of insolvency or bankruptcy of vendors or operators, for the protection of the following rights: a) reimbursement of price paid; b) repatriation in case of holidays abroad. The fund must also ensure immediate availability of economic assistance in the case of obligatory return of holiday makers from non-European Union countries due to emergencies ascribable or otherwise to the conduct of the operator. The details of the use of the fund are governed by Decree of the President of the Council of Ministers dated 23 July 1999. no. 349 G.U.n° 249 dated 12/10/1999.
ADDENDUM GENERAL CONDITIONS FOR CONTRACTS - SALE OF SINGLE TOURIST SERVICES
A) LEGISLATION Contracts regarding the sale of single services (accommodation, transport, any separate tourist service) and those therefore that do not regard a tourist package, are governed by Travel Contracts CCV art. 1, 3 and 6, arts. 17 to 23 and arts. 24 to 31 with the exclusion of references regarding contracts for organized travel or from other specific stipulations referring to the sale of single services in the contract.
B) CONDITIONS OF CONTRACT The following clauses or conditions of the general contractual conditions can be applied to these above mentioned contracts art. 4 comma 1; art. 5; art. 7; arts.8 and 9; art 10 comma 1; art. 11; art. 15 and art. 17. The application of these clauses renders these contracts absolutely and without question those of a tourist package. The terms used in said clauses regarding contract for tourist packages (operator, travel etc) must be considered in reference to corresponding figures in single tourist service contracts (vendor, accommodation etc.)
COMPULSORY NOTE
According to the Italian Law n.269 dated 3/10/98, article 16. The Italian Law punishes the crimes concerning prostitution and juvenile pornography by means of reclusion. PRIVACY Information regarding ex art. 13 of the Legislative Decree 193/03 (legal code regarding personal data) The processing of personal data is carried out both on paper and digitally, in compliance with the Legislative Decree 196/2003 for use exclusively to conclude the contract and for the implementation of the services that constitute the tourist package. It is necessary to communicate this personal data. Personal data will not be diffused, but given solely to the suppliers of the services included in the tourist package purchased. The consumer may at any time exert their rights under art. 7 of the Legislative Decree 196/03 by contacting GIROLIBERO, info@girolibero.com, titolare del trattamento.
TECHNICAL DATA
Technical organisation: Girolibero of Zeppelin Società Cooperativa, TRAVEL AGENCY & TOUR OPERATOR in Vicenza, Contrà Manin 14, fiscal code 02941250249, registered to n° 286165/01 Register of Companies of Vicenza, in conformity with Aut. Amm, of the province of Vicenza Decree n° 618 dated 26.03.2002.
Insurance guarantee: Navale Insurance SpA, n° 4151001/A Insurance Policy with the company MONDIAL ASSISTANCE ITALIA SpA The printing ends in December 2009, changes might appear beyond our control. We apologize for any printing errors or omissions.
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